I just had a walk in shower installed by Easy Bath and I was pretty happy with everything. However, my my contact was Mike and he never called me back when he daid he would, except once. The last time we talked, he said he would call me back the next day because I wasn't happy with the seat that was installed. That was over a week ago and I haven't heard another word from him. Of course he has my $6750 so I guess he feels like he doesn't need to call me back. I was definitely in a hurry to get my new shower because it was getting harder for me to step over the jacuzzi tub. I think anyone who is going to do this should get at least 3 estimates before you decide on who does it. I liked and enjoyed the guys who installed my shower, but tell me you are going to call me back the next day if you aren't going to.