Went to buy radiators and sink units, from the Staples corner branch, and was met by Ali Ahmed, who was quite rude from the off, as we were asking a few questions. Ali wanted us to buy quickly, and several times said "Haven't you decided yet ?" We went home and decided to buy 2 radiators from their web site, and called to find availability, and unfortunately,Ali answered the phone. He said we can come to the showroom, and pay by credit card, and said we can pick up from the showroom, to avoid delivery charges. When we came to the showroom, he said delivery only at 50.00 pounds, and no pick up allowed. and any returns was a charge of 60.00 pounds. He was very abrupt, and rude with it. I hope other branches have better customer service, but Ali Ahmed, certainly need to treat customers better   Regards, A very dissatisfied customer, Chris De Silva