Bought bathroom furniture, vanity unit, toilet etc from Easy Bathrooms Staples Corner. I was assissted by Matthew who was very helpful and courteous. Unfortunately 2 items the cistern and wc box did not fit. The next day I returned these 2 items to the shop. I dealt with Ali and his colleague who wanted to charge me £60 for returning the items (the boxes were unopened). I challenged this and after an argument they reduced it to £20. I feel that this is unfair and it should not be included in their terms and conditions. The customer service was awful and both men were uncouth.