We were initially very impressed by the sales team in the Bracknell branch who have been very helpful and professional both times we have been in store. After a couple of visits we purchased tiles online for a family bathroom that was being redesigned for us. We had been let down by a previous company but felt confident that we wouldn’t receive the same disappointment with Easy Bathrooms based on your sales staff as previously mentioned We had a tight timescale so when we were informed that the tiles we wanted were in stock both by the Bracknell branch and by the online website we ordered them straight away and told our builders that the tiles would be there by the time they needed them to tile the bathroom On the day before delivery I received an email, not a phone call, just an email saying that there was actually an error and the tiles we wanted weren’t actually in stock and there was a substantial delay in them being back in stock. I hardly ever check my email so it was just by luck that I checked as I would be none the wiser otherwise as no one had bothered to even call me to inform me of this pretty large issue A lady called Lorraine from the Leeds branch had sent the email and when I called the number on the bottom of the email they were unable to assist me as it was the incorrect department and were unable to transfer me, they just told me to take down another number and call it. Not exactly helping the customer out, when I mentioned that I had no means to take the number down they just told me to look online and get the number from there, all very unhelpful When I managed to get the number and call customer service, I asked for Lorraine and was told she wasn’t in the office that day but when they asked what it was regarding they managed to transfer me to Lorraine, funny that seeing as she wasn’t in the office…?! Lorraine was very helpful and helped me chose an alternative tile as waiting for the original tile wasn’t an option due to the fact that my builders weren’t available for another 6 months and I need a bathroom for my family to wash in - a basic amenity I believe! When the tiles did arrive we had a whole box broken. I spoke to Martin who works with Lorraine and he explained that he couldn’t help and said that he would contact customer services. Jamie from customer services emailed (again no call) to say that the tiles could be resent but they were no longer in stock and we would have to wait a number of weeks to get them, and even then they would be a different batch number, again not very helpful! We were so frustrated that we called the Bracknell branch and spoke to the salesman who had helped us originally, he said to leave it with him and he would see if he could source us a box from somewhere. Not long after we received another email from Jamie saying that there was a mistake made and that there was some stock of the tiles we needed - very strange when only a couple of hours earlier there was none left in stock?! The whole experience from ordering has been shambolic and unpleasant, not to mention stressful and frustrating I have complained in writing but have received no response Also as the second tiles that we ordered were smaller we were promised a refund for the difference, I am still waiting for this to be paid also