I'd give this company 0* if I could My husband is a local tradesman, whom has been one of the Thetford Easy Bathrooms biggest traders of late. A number of months ago the current acting manager greatly messed up on an order, which had been paid for by my husband. On the agreed date the order was due to come in to the customers home - it didn't!!! It not only left his elderly customer with a bathroom that was stripped out ready to start the job, without a bathroom in the home - but he had himself and 2 contractors without work until the bathroom items came in. He of course, still had to pay these contractors for their time, and he also went without a wage - this resulted in a total of 3.5 days before anything came in (the girls in the store did everything they could to fix the situation - so you can't fault them). The acting manager then had the audacity to lie and not admit it was his mistake. Head office haven't given my husband back the money he was out of pocket, when it was through no fault of his own...and as a result we have greatly suffered as a family and has had a knock on affect on my mental health. If this is how you are treated, then I worry for all other smaller businesses too. It is such a shame as when Lauren was the manager - Easy Bathrooms was the best place locally by far. She was brilliant. It doesn't just affect my husband's business - but it affects us all as a family with the stress it has caused. I have been brought up to admit when you make a mistake, and I'd be lying if I said I don't make mistakes - we all do, however when we own up to the mistake and try and fix it, that is what people remember, and talk about with friends and family. Fix the mistake, apologise and give people the money back that they are out of pocket.