The ironically named "Easy Bathrooms" Exeter store would get zero if it were possible. Gave dimensions of the areas; had almost 8 full boxes of tiles left over?? Then they wouldn't take them back even though they were full, unopened and in pristine condition. Understandably, you have to ensure the tiles are boxed (the one's I wanted to return were boxed, unopened etc; even sent pictures to the again ironically named "customer services")... But yet they can sell them to you any old how - some boxed, some held together with sellotape, others just loose. I had to ask for some sort of packaging material to pack them myself for transport?! Apparently, this wasn't obvious to the staff working there. Initially because of the repeated messing about and mistakes, I was offered a refund! Yay!... But this soon changed to being offered store credit - what for exactly? There's never any stock of anything. Ordering takes a WEEK!? But only if they don't mess it up - then it takes way longer. When I bought the tiles there was no standard grey adhesive - I mean, basic stuff. How can a tile store have no standard adhesive? There wasn't anywhere near enough grout on the shelves either, and none in the colour I wanted. There were no trims of the correct size etc etc etc. But of course all this took several fruitless visits to the store which is a 37 mile round trip, plus heaving 7 boxes of tiles in and out the car. Basically, at every single point of contact there was an error, a delay and some sort of mess up. At this point, even the branch manager is embarrassed. No one has any authority to do anything - manager can't issue a refund; customer services apparently can't do it either. To escalate anything, it has to be in writing - but of course them having already had it in writing doesn't count... Honestly - just don't bother. Topps tiles are round the corner and they are brilliant.