I have a trade account with this company for some years in which i have purchased goods for myself and my customers alike. On 17th July 2023 i went to the Birstall store , West Yorkshire. I called and spoke to " Salma" and ordered 20 chester beige ceramic tiles, she gave me a day and time to collect before 5.30 pm. I arrived there at 5pm and asked for the tiles , she said that the forklift drivers had left for the day and was unable to bring them out to the car. I wasn't happy. She called for assistance from another staff member and together they pulled the pallet to the car.Salma helped me place them into the car. Subsequently when all the tiles were in the car she thanked me for the business and made her way back into the showroom. I returned back into the showroom to pay like any honest person would do. After making the transaction I questioned Salma on the returns policy , she replied "within 30 days of purchase undamaged". I returned back to the store within the 30 days on 5/08/23,with one whole box unused and sealed. I handed the box to a staff member known to be "Sam". He told me that he couldn't refund me because I went over the 15 days returns policy.I told him that this was being unfair and dishonest as Salma told me it was a 30 days return policy. Unfortunately he couldn't do anything other than to expect a call from the manager "James". Subsequently i received a call from James who started giving me the policy jargon , but i got annoyed and told him to "stick the tiles where the sun doesn't shine" His handling of the situation was very poor which he did not show any sort of compassion. How pathetic is this , i was honest and went back into the store to pay £235.60 for 20 tiles and in return they couldn't refund me for what i paid within the 30 days. “Don't trust them , make sure you get it in writing from the sales person “.