Bought and had fitted an ELLIS WC UNIT in charcoal, it looked lovely, Then we noticed that plastic skin on unit was bubbling and lifting away from unit carcass. Took pictures went to showroom where we purchased unit and showed them photos of damage. It must have been a FRIDAY job was one action from in store staff. Phoned and sent photos toEasy bathroom customer services, told it was water ingress which is not possible. Told no one can visit to view. would have to buy new unit, not their problem. We are an elderly couple who can not understand their attitude. Is it a case of have your money, TOUGH!. Customer service? What a misnomer!