A buyer purchased some records in which the description was 'condition unknown.' Before posting, I once again told the buyer that the condition was unknown (not used for years). He said he hoped it was okay so I posted Special Delivery (at my expense to make sure they were insured in transit). Buyer has said they so not match the photos (he received all the records that were in the photos and listed clearly in the description). Then, when I would not refund, he said they were damaged. No evidence or details of how they are damaged. Went to resolution with eBay - I sent details of my complaint. They replied within minutes, so could not have bothered to look through messages between myself and the bonkers buyer. I now have to refund so have lost money on the postage both for delivery and the return.