I have been a loyal customer of EBay for over 10 years. Back on 01/03/2021 I placed an order for three items with 3 different merchants. Two or so hours after I placed the order , I received a disturbing email from Ebay stating that one of the merchants was fraudulent and that the merchant was being removed from Ebay and that I would be receiving a refund. Based on that information I canceled the order from the other merchants and received a refund right away. However on the fraudulent merchant that was removed from Ebay I never received the refund. Today after an hour research I finally was able to contact Ebay through a messaging application. Ebay does not offer a phone number for client help. Ebay said that they would try to contact the merchant and that if the merchant did not refund the money they would investigate and decide wether or not to refund me my money . Mind you I placed the order through Ebay and I did not choose this merchant on my own and that they are supposed to have money back guarantee. It is not my fault this merchant was fraudulent. This is their responsibility for having fraudulent merchants selling merchandise on their site. I told the Ebay representative to close my account and to keep the money. Ebay are crooks. You have my word on this and my Ebay user name is lugojosea and my email associated with Ebay is tony131065 at aol.com . Integrity is unknown to Ebay and its merchants. I warn you do not order from Ebay or you will end up having your money stolen from you.