I have been a loyal customer of EBay for over 10 years. I purchased an item from a merchant who charged me via PayPal and then charged me again via Zelle, claiming the PayPal charge never went through (I know, my fault but I was desperate for the item and not thinking clearly). I never received the item. I reported to ebay, who will not cover the PayPal purchase via their ebay guarantee without contacting the merchant. However the fraudulent merchant was removed from Ebay and they closed the request because I had no other way to contact them. I never received the refund. Today after an hour research I finally was able to contact Ebay through a messaging application. Ebay does not offer a phone number for client help. Ebay said that they closed the case and could not refund me. Mind you I placed the order through Ebay and I did not choose this merchant on my own and that they are supposed to have money back guarantee. It is not my fault this merchant was fraudulent. This is their responsibility for having fraudulent merchants selling merchandise on their site. Integrity is unknown to Ebay and its merchants - they suspended the merchant's account but did not help me. I warn you do not order from Ebay or you will end up having your money stolen from you.