This company has declined significantly over the years. They no longer support sellers at all. When buyers file claims for items that are delayed in the mail Ebay goes ahead and charges sellers after a few days without first properly communicating with the buyer and seller. It's also clear they don't read messages sent their way as part of the process, or that AI is doing a pretty lousy job for them. They then force sellers to contact buyers for a refund. Good luck with that! The decision not to allow sellers to provide negative feedback also makes it impossible to have balanced feedback in the system. When sellers request to have negative(and inaccurate) feedback removed from their profiles, they decline to do anything. As such take all feedback ratings with a grain of salt. There are a ton of totally disreputable buyers and it's near impossible to notify membership about this. Additionally In Canada, it's no longer possible to even get hold of anyone on the phone. When dialing the # found online someone answered 'Hello Kijiji'. She then apologized and gave me a different number that is now out service. Sadly, Ebay has become a joke. I'm currently selling the last of my items and closing my account. I wouldn't waste my time with this company unless you want endless stress, headaches, and to waste a ton of time.