I wish I can give 0 or -5 but 1 is the lowest. Where do I start, likewise some other resent reviews I think eBay needs to be stopped from opperating for so many reasons. First - the 30 day guarantee its the biggest wipe hands tool ever, it's actually one of the worst thing a customer can have and let me explain. The 30 day guarantee kicks in from the date of the purchase not the day you got the item or staring using it. Now due to Covid, Brexit and other restrictions items not coming as soon as did befor and item can take even 2 weeks, so you are left with 2 weeks to report a problem, now imagine this is a consumable a water filter or toothbrushe head like in my case, I still had life on my old brush and I started using the new ones in few weeks and the 30 day guarantee has passed, this item normally last 3 months but now after just a a week and a half the head of the brush became wobly, very uncomfortable and about to fell which is hazardous too you can choke on it. So what I am supposed to do with a faulty item, eBay said get in touch with customer I did but he never came back and this way you lose few precious days, I asked eBay to help but needed to wait 3 new days after you file a complaint for eBay to assist, they never did by they way neither eBay or customer. After another week I got in touch with them and do you know what they said: First get in touch with PayPal, what if didn't used PayPal. Second get on touch with OralB because the item is faulty. Third I am sorry the item is faulty but there is nothing we can do. So to summarize guys, eBay don't take any responsibility what so ever for the items sellers are offering, they don't care if the items are faulty or not, they don't care if you lost your money or not but they conveniently wipe their hands with the 30 day guarantee which is almost useless and not competitive service this days. In other words they told me to fu... off and deal with alone and they will not do absolutely nothing about it. When I asked them do you realize i am stuck with a faulty items, they said I am sorry and that's it. Please avoid eBay use Amazon never had issues and when I did they been helpful and very reasonable.