Customer service representatives lie to the customer and avoid acknowledging complaints. I have spoken to 4 different live chat representatives about reporting an item for very obvious listing practice breach, and was not given an exlpanation why they don't take fake-empty listings seriously, and do not remove them. Eventually, I was forwarded to mister Daryl (second name not revealed for privacy purposes) who appears to be a senior representative. He also failed to address the issue and disconnected from the live chat early, and did not e-mail me a chat transcript. That says it all. Do not under any circumstances believe what lying chat representatives tell you.