I have used eBay since 2004 and have… I have used eBay since 2004 and have sold and bought around 1000 items+ in the time I have had my eBay account, including 80 items in the last 2 months, the most recent item I sold was a barely used VAX wetvac including an unopened container of carpet cleaner, I posted it promptly and in its original packaging used but in fully working order with 12 photos and a description for the advert as usual. The new owner used the wet vac and the cleaning fluid and then contacted eBay to return the item where I was asked to provide proof that the item was as described as the buyer suggested it wasn’t as described (one of the options the buyer can select which will always result in a full refund no matter the details) the decision fell in the buyers favour as they had selected “item not as described” The buyer also contacts their payment provider and cancels the payment , at this point my £180 wetvac is with the “buyer” along with a full refund and no opinion or defence from my side considered. The wetvac does arrive back at my address but used and damaged, when I contact eBay about this on more than 6 occasions my concern is ignored and pushed around , eBay suggest they will get back to me in a number of days which they do via an email that states the case is closed and it’s an email which doesn’t have the option for me to reply. On top of all of this the buyer left a negative feedback in response to me leaving a negative feedback warning other ebayers of this fraudulent user, eBay allows you to contest the negative feedback but ultimately have no interest in helping out a long standing customer that has been conned and had a damaged item returned to me. Avoid eBay and use Amazon