Made a purchase for over $500, item showed delivered but was never received. Contacted ebay the very same day, they said give it a few days to see if it shows up. Has been close to a week and still no item, but yet I get email from ebay saying that they made a final decision and I won't get a refund even though I have not gotten the item that I ordered. I work too hard for my money and they basically stole $504 from because I never got what I purchased. I have called them many times before today and been told that rest assured we have a money back guarantee you will get your money back if not the item. But today still no item and they say no refund. So basically they stole my money. All I'm saying is beware of buying on ebay they steal from their customers and don't honor their money back guarantee. Been faithful for many years but from now on only buying on Amazon, at least they don't STEAL from customers.