I have been on ebay since 1999. I believe that was only a couple of years into their existence. It wasn't perfect but it was generally user friendly. In the last 2 years all of that has changed. Different culture altogether - no service, lack of communication prior to systemic changes, dishonesty in consumer relations. Latest: A "reference number" on an online issue sent to higher levels for resolution, two days later, turns out to be the conversation id for the phone call! I suppose that it gets the seller off of the line without actually addressing, nor caring to address, the issue but why bother to have a help line? Many issues, many calls and NONE have resulted in any action. Dismissive of the people that make the system work - sellers and buyers - corporate America, isn't it great? I have made my last purchase on ebay and selling will also be in the rear view mirror. There are other better platforms