I received my refund from eBay for the purchase that I never received, but getting a refund was a nightmare and their system is setup so that most people simply give up and never get their refund. My seller seem to be not very honest, he operated on eBay since April, 2021 and by June had at least 4 customers' complaints on eBay that they never received their item and seller never replied to their inquiry. Which was also my case, but here is the trick. Seller provides the tracking number for the shipment, which says that the shipment was delivered, but the tracking info doesn't show which address it was sent to and for a consumer it's not easy to find out. Post Office doesn't share this info easily and it took me two trips to the post office and meeting a kind employee there who gave me the print-out of the details, which showed that my item was sent to the wrong street. This sounds like a scam, because the seller is supposed to use eBay label with my correct address. When I presented this info to eBay they told me that I needed to file a police report. Police naturally told me that they don't deal with issues, when the shipment was made to the wrong address. My case was closed then I appealed and I had to write to them NINE times before they finally honored their refund policy. Most people just give up and never get their refund in similar situations. MOST IMPORTANTLY is how eBay support is setup. It operates like support in the Soviet Block countries (Russia, China, North Korea, etc). They ignore all consumer arguments and always reply with the canned reply like you never wrote anything to them making it look like you are talking to the wall. There is no access to the management or more accurately the management has the system setup so that consumers have no access to them just like in the Soviet system. They need to learn from Amazon how the support is supposed to be in America. They break consumer laws and they know that no individual could sue them because the costs are almost always are higher than the refund and people remain without a refund. They need a class action suite to straighten out their customer support system.