I bought jewelry from a prolific seller with no negative reviews. It turned out this seller "jewelry authority" was incompetent. He sent my necklace in a small poly bag inside a jewelry box. It was very obvious it was jewelry and in fact the poly bag was cut and the necklace fished out by a thief. So I received an empty jewelry box. The seller has not initiated an insurance claim even though I sent pictures of the cut poly bag and a police report. The delivery confirmation picture shows the cut in the bag as it was being placed in my mailbox. Ebay has been worthless. You cannot even reach them by phone. They require details on the police report that my country does not give out. I just keep getting stock emails asking for the same thing. But the most egregious act was the fact that they did not post my review criticising the seller for his poor shipping method and not following up with the insurer. I now believe that ebay is covering up his incompetence by not posting the negative reviews because they are making too much money off him. Seems like fraud to me.