Beware. I have sold items for many years on eBay. I have pretty much 100% positive feedback from my buyers. Recently however, there have been two occasions where eBay have misled me and caused me to lose a lot of money. I sold a very expensive coat to someone who after ordering it, left the country for a week and was surprised to find that the parcel wasn't outside her door when she returned. I advised that she needed to go to her post collection office and check with them because the item was far too large to go through her letter box. Instead of doing this, she raised an item not received claim with eBay who without any discussion and without even suggesting that she might want to make an attempt to find the parcel simply refunded her. When I queried this, I was told it was because I purchased the postage online via the royal mail app they were unable to track it. I was advised by a lady called Beth to start using eBay packlink. She said it's a tracked service and eBay can prove that the parcel has been posted and would then not automatically favour the buyer. So, on 14th December, I sold a gold chain and posted it (as advised) using eBay packlink and was provided with a tracking number. However, when this item failed to reach its destination, eBay (and packlink) advised that they could not track the item without an alphanumeric tracking number beginning GB. eBay couldn't give me this. They could only give me the eBay ' tracking' number which is absolutely no use to either packlink or royal mail and isn't actually a tracking number at all. You can't track anything with it. - so the eBay packlink service isn't a tracked service. It's a service which allows you to purchase postage via eBay powered by packlink but doesn't provide any kind of tracking. It just gives you a number referred to as a tracking number which can't actually be used to track anything. I would strongly suggest purchasing postage and paying extra for a proper tracking service.