I recently sold a secondhand Camera on eBay for $2050 plus $20 postage. However eBay no longer users PayPal for payments and eBay now handle this themselves. In due course eBay transferred $1787.92 short by some $282.08 off the sale price. They had taken GST (this was new I never had GST removed for secondhand items prior ?) When packing the camera for postage it was dropped from a table causing damage and it would no longer turn on. I then contacted the buyer to inform him of this and further offered a refund. When I looked for a refund method on eBay I could not find one unlike Paypal where there is a refund button. So I told buyer to request a goods return even though he had not received the goods as this would be quicker. This he did but eBay took the full amount of $2070 and not $1787.92 as paid to me. When I contacted eBay via chat mode, It seems you can’t just ring and speak with someone as I looked everywhere for a phone number with no luck. I was informed that the $282.08 would be returned to me in 60 to 72 days ??? Further eBay was closing my account without appeal, due to activity that is dangerous to the eBay community??? I asked what I had done to cause this action and I was promptly told that they were unable to tell me why and I cannot appeal their decision. I have been selling on eBay for 17 years and I have hundreds of positive feedbacks from 100’s of happy buyers and no negative feedbacks. So I am at a loss to no why and I cannot appeal… if I have unwittingly done something wrong I’d like to know, wouldn't anyone? It turns out that the damage to camera was easily fixed, the battery had shaken loose… so I will be selling it elsewhere, anywhere but eBay.