It is rare that you call in for customer service and you get the feeling the person on the other end of the phone is committing fraud. But that's exactly how I felt dealing with eBay customer service. In order to get your promised refund, eBay customer service asks to log into your phone and essentially take control of it. In my case, they had me open a Venmo Credit Card, a Crypto.com account, a Strike.com account, and an Uphold account. Then they had me log into my bank account and they tried to withdraw money from my account, all in the name of "verifying" my account! All the while, they are seeing all my personal information, passwords, etc. My bank kept telling me not to do business with eBay's customer service. My bank kept telling me it sounded too fishy. But I did anyway in hopes of getting my refund. (Which never happened, by the way.) After days, weeks, then months of working with them, I finally just gave up. Do yourself a favor and just kiss your refund goodbye- it is too much work and too much hassle to even get a cent back from eBay. Just save yourself the headache and eat your refund. I wish I had done that two months ago instead of participating in the three-ringed circus that is eBay customer service.