I frequently order items for my colleagues at work, who don't have credit cards. I ordered an item for a colleague, but it didn't arrive. Yodel showed the item as being delivered; when I asked for proof of postage they only showed me the tracking. I asked for the photo that they say they take. Cue a long and exhausting group of chats with Yodel with a photo showing the wrong address. Back to eBay. Cue a long and exhausting group of chats with eBay. EBay FINALLY agree that the item was not delivered to the correct address but will not refund me unless Yodel sends a letter or email on official Yodel stationery (not sure how you do that on an email but I digress). Yodel say they cannot do this. EBay say they can. Back and forth, back and forth, both companies agree item has not been delivered but no refund is forthcoming. I complain to Amex and get a refund. EBay fight this and I am charged again. I send off all of the chats and emails from both Yodel and eBay to Ames and I have a refund again and so far, I have not been charged again. EBay is a total scam. It was obvious that Yodel had not delivered, and I had proof with photos and copies of chats. EBay makes it as difficult as possible to contact people, the people you speak to refuse to commit themselves to anything and ignore the things that you say. I had ONE decent email from an employee, saying that she was going to ask for a courtesy refund, but then that was disregarded and I went back on the carousel of "we understand how you feel BUT". The lost time was nearly £100, who can afford to lose that? I have told all of my colleagues that I will no longer buy from eBay and I have recommended that they only deal with reputable suppliers like Amazon. EBay treated this problem appallingly and I heartily recommend that you do NOT use them.