Not even a 1 star for management and customer service!! Waited 1 whole month to release my money for an item that I sold, met the buyer the same day a month ago for collection of this item because it wasn't exactly his property because I met him the funds where held until postage was confirmed. The buyer gave me positive feedback straight away and marked as collected. After speaking with one customer advisor she had told me not to worry she can see its been collected and that I've had no issues in the last 12 years of selling so told me my funds would be with me within 24hours. Ringing back 24 hours later funds still not there, apparently this was denied by ebay when the last adviser tried to release it for me. Speaking with several other advisors over the next few weeks has been manic, no one to tell me why this has happened and nothing they could do to overwrite it, ebay and its payment hold team are a shame to the company what do they even do in their offices if they can't handle my numerous complaints I've raised. I have sold for 12 years I'm not a continuous seller as they always tell me this could be why but I'm a trusted seller with 100 stars so I've been told if you don't sell hundreds a month then your payments are likely to be on hold, unfair and treat differently to other sellers NOT ON. Iam in the process of complaining to the ombudsman because I'm not letting this go I want compensation. £217 to wait a month when I needed this to live is beyond a joke, it's not just £17!!!