I had been a good customer for 4 years and I bought many items over these years. But sometimes I had either delivery people deliver my orders to the wrong address or sellers sending them tithe wrong address far away from my address all claiming it was delivered to me. Or as recently use a wrong tracking number, when I clicked on to check my tracking it took me to Amazn.com and it said, Sorry we can't find that package! I sent several messages to this seller and I first asked them to please let me know if the balls on the end of the curtain rod can be removed and put back on because I noticed the openings of my curtains were small, but they never answered me but shipped it right away instead. I also sent messages to them about the tracking number being wrong but they never responded to this either. So I sent an email to the Better Business Bureau and I called The Federal Trade Commision and made complaint reports. I also posted this on ebay's buyer community but unfortunately the people who responded to my posts weren't the kind helpful people who responded to the many posts over the years about the fake tracking number scam. I also contacted ebay about this too, but unlike in the past they usually sent me a message back in other cases when there was a problem like their site saying my item was delivered but it wasn't delivered to my address, and they usually said that if the seller doesn't respond in several business days they will step in and I usually got a deserved refund but they didn't even respond at all this time. I eventually not that long afterwards did get my curtain rod delivered to me and I let the seller, eBay and The Better Business Bureau and The Federal Trade Commission know this. I recently got a shocking upsetting email from ebay saying that I was suddenly unfairly suspended indefinitely without any real explanation or warning! I did get about 4 refunds recently but there were some problems with some items, I also tried to cancel a few items before they were even shipped yet buy ebay wouldn't let me so the sellers gave me a refund. I really thought the suspension email was a spam email until I went to my account and all it said was xxxreasonxxx and claimed that I violated their site's rules but never said how. My last communication was in messages with a seller who offered and gave me a refund was friendly and I thanked them very much as I always did.