I was scammed by a buyer who purchased a Coach bag at a lower cost than the exact same bag I sold them. They purchased the bag and it was delivered 6/26. They didn’t leave a review, and I honestly forgot about it. On day 29, after receiving the bag (by their own admission) they purchased the exact same bag for a cheaper price and opened up a SNAD case on EBay Day 30 which was 7/27. I accepted the return when requested and issued a return label. I never received the returned bag and was forced to fully refund the buyer plus shipping both ways, despite being absolutely honest as a seller. I was also charged an additional $66 in fees for the return shipping label and my two failed appeals. I literally just spoke to 19 representatives before one would tell me where the tracking number showed delivery. Prior to call 19, all I had was the zip code of my hometown and delivered. I subsequently, through customer representative 19, learned it was delivered to my parent’s address. I couldn’t find my parents address anywhere on my account either and neither could the representative. It was returned to my parents’ address, which I cannot find anywhere on my account. They don’t have it their neighbors don’t have it. I certainly don’t have it. Nor were any of us expecting it to go there because they’re not on my account. I'm not a reseller.  Just a person selling out of their closet.  I do purchase frequently, hence, the need to sometimes sell.   I’m not cut out for being jerked around on a total of 25 different phone calls where I followed the first 18 representatives directions in real time on the phone, and received contradictory information on calls 18-25. I filled out an affidavit. Nope- tracking says it was delivered, according to eBay it was delivered. I was told I could have claimed I received XYZ in lieu of my bag and would’ve won. The problem with that is, I’m actually an honest person. Who would do that? I don’t want to be worse than the buyer that totally scammed me. They won’t even let me close my account until October 6. When I asked if there was anyway, I could get myself banned prior to October 6, the customer service representative suggested I either list something illegal or a known counterfeit. What type of business tells you to commit a crime? It’s insane.   The sad fact is no one should be cut out for eBay because of the way sellers are treated. I trusted them. I spent a lot of money as a buyer and paid a considerable amount of money to them as a seller.   I took photos of the package and postal receipt for the buyer.  I sent tracking updates to the buyer.  I had 24 pictures, a manufacturer number, and a scannable QR code for this bag.  I literally did everything I was supposed to do.   30 days later SNAD.  The buyer even admitted they had found the bag cheaper at an outlet.   I never received the return and was unable to document the condition of the bag because I didn’t receive it. I cannot document thin air, and I absolutely refused to lie. eBay chose to break the trust that 16 sales representatives created, as they directed me through the return process step-by-step in real time on the phone. They refused to take my word. Now I’m out a $400 NWT bag, the $200 refund to the lovely buyer, and $66 in fees.   It’s a catch 22.  They literally closed my second appeal via email while I was on the phone with a customer service representative taking notes about my appeal case. How is that even possible? I lost more than an expensive bag and $266. I lost respect and trust for eBay itself.   I’m going to say politely that I’m disappointed and not willing to lose anything again. I guess that quote about trust being earned over time and lost in a second is completely true. eBay will eventually fold. If there’s nothing to sell, there’s no one to buy.