First let me say, I totally agree with most of the comments on this forum and feel sympathetic to all of the victims who have fallen prey to Ebays’ shenanigans. I have been a seller on Ebay for a while. I advertise and ship products  EXACTLY as I advertise. Never had an issue until now: A buyer purchased a bike lock with alarm from me. (I voluntarily included an accessory: a cage to put the lock in). After they received it, they “claimed” a strap was missing on the accessory, and requested a refund. The buyer specifically said “there was one strap on there, but not the other”. This accessory DOES NOT have any straps on it; you can choose to attach it with something like zip ties. I now suspected this buyer clearly had bad intentions. Before agreeing to a refund and running the risk of receiving the item back not in the same condition I sent it in or not receiving it back at all,  I requested they send a front and back photo of the part they “claim” was missing, and they NEVER did. I explained this to Ebay and asked them to open an investigation. Their initial response is that a case had been opened and they may reach out to me (the Seller) and/or the buyer to provide additional details. While waiting to hear the status of the investigation from Ebay, the next thing I know, I receive an email from Ebay saying they sided with the buyer and issued them a refund- and the buyer apparently also gets to keep the item and not return it to me. Ebay NEVER sent me any information/ status of their investigation of this case; Nothing saying they had reached out to the buyer and asked them why they did not send the information/ proof I requested. Just ruled in their favor despite the likelihood that they were either scamming me from the start or may have just had “buyer’s remorse”. Now despite my positive selling history after 19 years, I am left with this buyer having a refund and keeping my item All at my expense- no recourse, really? I now have been scammed twice- first by the buyer, and second by Ebay. And don’t even bother with Appeals or even trying to reach a live agent; You are met with NOTHING but algorithms and artificial intelligence through chat messages. *A MESSAGE TO ANY POTENTIAL SELLERS*: Ebay DOES NOT protect Sellers like they claim. They, like many other companies these days are a breeding ground for scammers and have absolutely become complicit in allowing scammers to benefit; Those of us doing the right thing are truly left to fend for ourselves without recourse- other than escalating to legal action or otherwise. *A MESSAGE TO EBAY: Stating what should be obvious, you can’t have Buyers without Sellers. Continue to treat honest Sellers this way will only lead to no one selling through your Marketplace and you’re already questionable reputation continuing to take a nose dive- You’re shooting your own self in the foot. The Better Business bureau REALLY needs to investigate Ebay’s practices. **SELL AT YOUR OWN RISK ON EBAY*.