If I can help just one person avoid going through what I have been through with eBay, then I will consider that a win. I needed to sell a pretty expensive electronic for some much-needed money. To reduce the chance of someone running off with this product were I to show it to them publicly, I decided NAIVELY to post it online on eBay so I could just ship it out to an interested buyer, get my money and be done with it. I wasn't happy with the fact that eBay was going to take over $100 out of my earnings, but I needed the money. Within hours of posting the ad for this electronic I got a bite from someone interested in the phone. He tried to haggle me on the price a little bit, but I wouldn't budge and even provided more photos and videos through eBay's private messaging system of this product. The buyer gave in and agreed to buy the product at full price, even though I was gonna get jipped on over $100 of it because of Ebay's policies. I gathered everything I needed that very morning, shipped the product out with an extra charging cord simply out of my own niceness (even though it wasn't even included anywhere on the ad in the first place), and immediately messaged the seller with a photo of tracking information. I then proceeded to wait for eBay to do their part and transition the money into the preferred method of payment I had linked. According to the tracking information I was given, the item arrived in two days and all was quiet and I thought absolutely everyone was satisfied. I got my money, the buyer got the product. Everything is cool, right? Fast forward an additional 5 days. I receive an email and notification that the buyer is requesting a refund for the product. Dumbfounded, I open up eBay to investigate what's going on, and the buyer is requesting a refund because the electronic I sent out was "not as described" and "had scratches on it." This most definitely was not the case when the item left my possession at all. The buyer provided some incredibly low quality photos in his return request of my product, circling what he deemed "defects" when myself and my partner and another friend of ours looked at these photos from top to bottom (from what we could see, of course, because the photos looked like they were taken with a phone or camera from 1999) and saw absolutely nothing of note. I immediately reported the buyer on eBay and finally managed to get in touch with a CSR over the phone. I could barely understand a word she was saying and nor could my partner who was sitting right next to me while the CSR was on speakerphone. Her english was almost non-existent after I plead my case on what was going on. She was basically reading off of whatever prompts they have to follow and told me that I had already taken the right first step in reporting the buyer. I asked her what else I could do to escalate this situation and her answer was to do nothing, and for us to wait 5 days and call eBay support again while "they do their part." I'm already angry that I am getting conned by a seller who is making false claims about myself and my product, and eBay isn't helping the situation all all, but I reluctantly call them back after 5 days because I truly cannot afford to lose the money for this product that I just received payment for and transferred into my savings for bills. Ironically, when a CSR calls me (after I chat with an automated chat bot), it's the exact same CSR that I had spoken with 5 days earlier. I get absolutely nowhere with this CSR, and I ask to speak with a Manager about the entire situation. She finally gets a Manager on the call, and the Manager barely speaks English any clearer than the person before her. For the 500th time, I plead the entire case and goings on to her and her advice to me was to accept the return (because there was going to be no other option) and wait for the product to come back to me before taking other steps. I was fearful that eBay would take back that money from me that I had earned for the product, but I was assured that that was not going to happen. Several days pass, and I finally receive the electronic device back. I open up the packaging and there it is, my electronic device, in mint condition, with narry a smudge or a scratch on it (and yes, it was truly the product that I had sent out with clear identifying information on it to prove that). I twist and turn the device, in clear daylight, and look for anything that I can that shows me what in the world the buyer was talking about in his return request with those awful quality photos. I see nothing. Also, to note, the person who bought this product from me did not return the charger that I had sent out with it (which was a pretty penny in itself). So, of course, by this point I am even more angry and I know I am going to have to call eBay and talk with someone who is going to give me the run-around again. eBay's website is giving out buggy errors left and right ("Something went wrong"). The automated chat bot is being unhelpful and only giving me the option to "email an Agent" as opposed to getting someone to call me. I try calling the number I had previously received a call from through the call logs on my phone, but to no avail. I finally try again a few monents later and am able to be connected with a CSR. He speaks clear and concise English this time, and that briefly gives me hope because I am hoping he will understand what I am going through and be able to give good advice back, and help get this situation resolved. Was I ever wrong.... I give the entire spiel again, A to Z, on everything that happened, even though I know they can see absolutely everything from their end too that has happened. The CSR pretty much bites back at me that the buyer will, in fact, be receiving his money back for this return despite the fact that he completely lied about the condition of the product he received. That exact product was sitting right in front of me during all of this without a single defect on it, and I was pleading with the CSR to give me the option to prove that through videos and photos as evidence. I got nowhere. I eventually even asked the CSR straight up "So, even though he's conning me and I can prove that, he's still going to get his full refund back?" and the CSR just flat out said "Yep." When I asked him to explain why, he asked me if I received the product back unscathed, and I said yes, and he specified that that was why the ruling was going in the favor of the buyer (which makes absolutely ZERO sense), and then proceeded to tell me that I can just re-try selling the phone again, and that I could try to appeal everything once I got a final email in from eBay about the case. Of course I followed the link and appealed the case, and even provided clear photo proof (no option to provide videos, or I would have done that too) and that's where I am at now. Given how this entire situation has gone so far, I absolutely do not expect anything good to come out of this. I have also already received an automated email specifying that $xxx.xx will be coming out of the linked payment method of mine on eBay to repay the buyer back. Without using expletives (even though I would love to), I would just like to specify that this has been one of the worst experiences I've ever been through when it comes to product selling and purchase, and had I known beforehand that eBay is notorious for ruling in favor of scammers, I never would have taken this route. After eBay officially takes out the money for my product, and rejects my appeal (I'm fully expecting it), I will be completely deleting my eBay account and trying to sell this product elsewhere to someone who will appreciate it and won't con me out of my money. So, if you're considering using eBay (especially for an electronic device), I would highly recommend against it unless you want to risk getting scammed and then having eBay basically tell you that, yes, they will be siding with the person who scammed you, thus being scammers theirselves. I'm out of a lot of money because of this fiasco, and now I have to start all the way at the beginning again selling this product by other means and hoping I can get back some of the money that I desperately need.