I have been a customer with eBay for about 8 or more years and seen many changes, I wish I could give 5 star but feel they lack one thing. Until now I have always felt l00% safe buying, every now and then not to aften an item one orders never arrives, there is many of reasons for this maybe sender never sent or lost in post, however until now if item as never arrived and I opened a case eBay as always ruled in my favour, but this time they never because sender sent tracking information. Delivery company said they delivered the item so now me the buyer is responsible for the delivery of an item? Where is my buyers protection? I had to apeal the result from eBay to get somewhere, I give eBay 4 star because of past services but if this was my first experience with eBay I would be very dissapointed. I always thought the law was simple that a seller is responsible for the package they send, if buyer doesn't recieve package they are the ones who can make claims against their delivery company. Sadly this experience as left me with doubt qustioning am I really protected buying off eBay. The seller when I told him I hadn't recieved package was very unhelpful and unconcerned, but did eBay look into this properly? Sadly a service i am not used to from eBay.