Ebay's Policy Lacks Common Sense As an honest seller Ebay will let customers rip you off. Customer sends an email saying they broke the item and asks if they need to return it or purchase a new item . We answered you must purchase another one. Customer opens a return Ebay automatically accepts and the item they broke get shipped back. Ebay says they will help me out by "crediting the final value fee" on a returned item. (any item returned or cancelled has the fee refunded automatically) after 20 minutes on the phone will credit shipping costs one way of $12.50 I had to beg for like a hobo. So now im only out 48.49. Ebay said "You did everything right but our policy is you must refund the buyer." There is Right & there is Wrong Then there is Ebay policy which doesn't care about either. They seem to not care about anything anymore.