I have very bad experience with ebay customer support, as they did not do anything to help. Refused to help in anything so I lost money, my item ( as a seller) . Buyer sent back the item ( which I refunded) to wrong address. item was delivered and signed by someone ( at wrong address) . Royal malil refused to go back and redeliver to another address as item was taken by somebody. ebay refused to help . ( my returned address was written properly on ebay site but they are saying it was missing). so seems item disappeared, ebay refused to help. of course its not Royal email problem as they delivered. Looks luke scam. Do not use ebay , as its really not proper organised platform