I wish I could give one star. I sold an item for $200 online. The buyer apparently claimed that the purchase was "unauthorized" immediately following the purchase, but continued to message me on eBay confirming that they wanted the item shipped. It ended up being a hacker that got into the buyer's account. I shipped the item after consulting with eBay as to what I should do, given that the activity was suspicious; they told me to go ahead and send it. Because of the dispute, PayPal charged me for the full amount of the item, AND the scammer received the headphones. I am out almost $400 now and have about a dozen calls in to both PayPal and eBay. I have had to contact USPS, Postal Inspection, FBI, as well as local law enforcement to let them know about the theft. Almost every time I sell an item, there is some sort of issue. I get the same response that I am not protected, despite all of the evidence that I have through eBay's messages. Terrible company.