Please see the letter which was sent to eBay 21.07.19 . I have had no response and almost every day get emails saying i OWE THEM MONEY !AND THEY WILL BE REFERRING IT TO A COLLECTIONS AGENCY IF I DO NOT PAY ! Each time I response with the same letter I am still waiting for a response but nothing ever comes back . I fyou read my letter below it will explain what has happened . The situation has really made me never after about 10 years or more of using them want to use this corrupt callus company again . Dear Sir Madam I would like to raise a complaint and would like it investigated with a reply and resolution no later than seven days from the date of this letter. I recently listed a Xplore caravan on eBay, I did not realise that the free listing fee that I had been messaged with time and time again did not apply to what is classed as motor vehicle. It was not until I received an invoice for £150. 56 that I realized that the listing fees and reserve price set was going to cost this much, I honestly thought I had free listing and only had to pay fees once the Caravan was sold on behalf of my sister and brother in law. I was extremely distressed at this amount been taken out of my account as this had made me overdrawn and honestly has caused me financial hardship. I cancelled the item as I was absolutely petrified more money was going to be taken out of my account , Maybe this amount of money does not seem a lot to you ? however to myself it is , especially when I believed the listing was free. The amount taken is substantial enough to have a negative financial and personal wellbeing impact on me. Then I receive an email to say my account had been suspended for violation!! This totally totally mortified me, and I could not focus at work all day So, I did not sleep all night as I felt so worried, so I called your contact centre at 4am in the morning , Yes 4am this is the impact your actions as a company have had on me I wanted to query what had happened !!! The customer service adviser explained it was down to reservation fees and listing fees and it had automatically kept relisting itself – I had not opted for this and again feel really mislead and poorly informed but she said there was nothing she could do and said there is another £250 outstanding on your account because I have violated eBay rules . I asked her to explain and because a question had been raised and I had given my brother in laws number out, as he was on holiday and I thought it quicker for them to discuss direct what the details were of the caravan. This is where I have been accused of selling out of eBay policy!! And violation of the rules. I have raised the fact that you are reading messages in my account to then make wrong assumptions on the matter with a legal representative as to whether under the new GDPR that possibly you are in breach of privacy rules , this matter is currently being investigated . The caravan is still on my sister’s drive (please feel free to send out one of your investigation team to see for yourselves. I signed up to try and sell with eBay and would not even consider as to be so corrupt to use the site to advertise and then sell independently to someone if they had initially come through eBay. I explained this time and time again, but the adviser continually followed a scripted answer that was just repetitive and unhelpful. I requested to have this escalated, but no one was available, and I was told I had to wait for a call back in the next 24 hours. It was longer than 24 hours causing even more distress as having to wait to speak to a senior member of staff for this long seems incredible for a company of your stature and size , Do you agree ? However, I spoke to a supervisor, who listened to me and then said it was quite clear that I was genuine, and had it not been my intention to breach the eBay policy. I said so would you consider cancelling the fees for me then? She said no and then followed the scripted answer that was by now becoming familiar to me. I asked to speak to someone more senior than her as a supervisor, she said she was the top person !!! and I challenged do you not report to a manager? apparently not? eBay structure must be very different to most corporate companies if this is the case a supervisor usually has a manager to report to ? My question to you as a company is how you can assume that someone has breached a policy by just looking at a message in their eBay account and assume they sold an item outside of eBay and then charge the individual a ridiculous amount of money with any real evidence. Its like hanging a man without having real facts or a reason to do so!! As you can see I’m usually a buyer with eBay and never sell Unfortunately your poor clarity, lack of detail and poor decision making has lead to me being emotionally effected and left me as stated before in financial hardship. I expect you will investigate this matter accordingly and consider the details of this matter fairly. My expectation is you act responsibly taking in to account the emotional distress and financial impact this has on me. I look forward to your reply. Kindest regards