This is not so much a review of Ebay but the awful Customer Services. My Son bought an item but didn't have his Paypal password so he paid by debit card. The item was 'fake' and returned for a refund without the tags (if it's fake why the need for tags?). Because of this the seller refunded 50%. I complained but Ebay (wrongly in their own admittance after Trading Standards got involved) upheld the sellers decision. Since Trading Standards have been involved they have agreed to pay but blame my Son for not having a 'verified' Paypal account to refund to. He does! On phoning Paypal (at Ebay's request) this was confirmed. After threatening them legally they now condescend to making a manual payment as a gesture of goodwill and blame my Son again! It took 2 days to take the money from the bank; it's taken 6 weeks and it's still not back! Use Ebay at your peril but don't bother with Customer Services......they are useless and hide behind Utah Laws!