Purchased item 30/12. EBay seller didn't put ECP number on parcel so auspost unable deliver and CNC location unable to process or give me the parcel as they cant went into system and you cant receive code to collect, CNC location who after multiple attempts at delivery returned to the seller via post box which no one can trace. The seller will not refund. I spent weeks logging cases with auspost ebay and PayPal, no action countless hours trying to get ebay to follow up. Auspost officially classed the item as lost at which point the lying seller misled ebay by providing false delivery details closed the case. Then had to spend more hours with ebay appealing the case every time ebay had no idea had to explain everything. EBay finally advised they will refund the item at which point the seller provided false I information to paypal to stop me getting a refund or for them being liable and so they can keep the $450 item and keep my money. The whole process is set up to protect the seller and ebay. EBay sellers mistake and ebay click and collect locations mistake and its the buyer who pays in time and money. Still waiting for refund its now 07/02!! The only goal can be that the buyer will give up and the seller gets $900 worth, great ebay seller scam. Never buying from ebay again. The cnc location is supposed to call ebay and confirm the details and the seller decided not to use ebay tracking or ECP no. As the item was undeliverable the auspost just left the item at cnc location where it sat for a week before they sent it back return to seller the whole time I was calling and going into store but no one could find it because they couldn't scan it with no ECP. I had to investigate everything and call managers, provide proof. I call ebay ebay and send emails constantly and no one contacts you or calls the cnc location to verify which would take 5mins. Finally I got someone who made the call but now 5 days later no refund and even when it comes through it is refunded to paypal account or card you paid from in your paypal.account then you have to wait another week for it to go o to your card. Both ebay and PayPal treat the buyer as a the accused its nuts!!!