They don't care a out the customer when they screw up. Ive been an Ebay customer for years and have never had a reason to use their customer service. They billed my account incorrectly. After several hours of me calling them, escalating it to "supervisors", some of whom hung up on me, I finally got them to issue a credit. They never want to admit that they screwed up. They hear what they want and use poor excuses to justify that they don't care about providing service to the customer. I specifically asked Mark who is a "Manager" how I can file a formal complaint. He said that there isn't a way...then hung up. Another "supervisor" named Michelle also hung up on me after she refused my request to speak with her boss. This was all regarding an Ebay problem, not between buyer / seller. UNACCEPTABLE