Every 2 or so years when my husband and I upgrade our electronics, I sell the old ones on Ebay. I'm always very honest, take several pictures and triple check to make sure the phone is in good working order. I sold a Note 8 on Ebay. The woman received it, said she was happy and gave me positive feedback. A week after she had it. She said that Verizon rep told her it had ghost images, wouldn't charge right and couldn't be activated. NONE of this is accurate. I carry insurance on my electronics and they actually have a warranty on them. If ANYTHING was wrong such as charging...it would have been replaced for free. Ebay automatically approved her refund request and I haven't even received the phone back as of yet. Where is the seller protection? I will not utilize Ebay for selling or buying. I'd rather do business locally.