I have contacted them concerning and order I never received and they do nothing; using the COV-19 as and excuse for bad service I will never order from them again RIP OFF.... I HAVE BEEN A CUSTOMER FOR A FEW YEARS NO MORE.... THIS IS WHAT TRACKING SAYS PRE SHIPMENT INFORMATION SENT BUT THEY NEVER SENT THE PACKAGE....i WAS SUPPOSE TO RECEIVE IT BY THE 7TH THEN THEY SAID BY THE READ BELOW ORDER DATE Apr 3, 2020 ORDER NUMBER 19-04773-67633 SOLD BY 2017yellow198511(1 item) ORDER TOTAL US $0.00 Order Flat Braided Elastic Cord~Knit Elastic 1/4'',1/8'' Width~Trim Ear Hanging Sewing See request details View order details More actions Flat Braided Elastic Cord~Knit Elastic 1/4'',1/8'' Width~Trim Ear Hanging Sewing Flat Braided Elastic Cord~Knit Elastic 1/4'',1/8'' Width~Trim Ear Hanging Sewing ( 274325649307 ) inch Elastic: 1/4 inch elastic Sewing Elastic Band Wide: 6mm size: 70 Yards Color: White Estimated delivery Wed, Apr 08 - Fri, Apr 10 Tracking number: Tracking number9200190265114948934298 Status: Your request is closed Item not received request is closed. See request details This item has been shipped. Tracking Number: 9200190265114948934298 USPS Premium Tracking™ Available Status Pre-Shipment April 11, 2020 Pre-Shipment Info Sent to USPS, USPS Awaiting Item Get Updates