I rarely go out of my way to give customer service representation other than on their own website, but people should know the ebay customer service definitely strives to fix issues in a fair and just manner. They don't get a full 5 stars because sometimes the CS rep you get doesn't listen to your issue fully, overlooking the main problem, and they protect the buyer over the seller even if sometimes the situation dictates a even field of business - that being said if you continue to respond to poor service, you'll eventually reach someone who likely understands your situation and wants to fix it. I have had some situations where they were unable to fix the issue due to how the ebay SYSTEM functions, and I do believe a human should be able to override automatic system decisions (because sometimes they say they can't do anything due to the policy in place and seller/buyer lack of response to auto messages) but that more so has a problem to do with policy and not customer service. This is strictly a review that over the past year with multiple hiccups with buyers, ebay customer service seemed to TRY to solve every issue as best possible, even if you have to continue giving them a little push and explain cleanly what resolution you need and why. Ebay is still a good platform to do business on and is definitely working to improve protection to both buyers and sellers.