Your help centre is an utter joke!!! No human has looked into my issue as it was all stated in my comments on the case and anyone with a brain cell could see what happened! I received my items weeks late and so In the meantime purchased a replacement from someone else, when I finally did receive the original order I asked to return it due to the fact it was late, and seller said ok and they had provided a returns label - they didn’t!!!! So I returned at my own expense and provided a photo of the Royal Mail receipt!!! You’ve closed this case as there’s no tracking number - there’s only no tracking number as I used the only method of sending back I could afford when it shouldn’t have been at my expense at all in the first place!!!! I’ve been waiting months for this to be resolved!!!! Awful (and non existent) customer service!