I wrote a neutral feedback review for a product I had purchased. The item took 21 days to arrive after shipping so I said that in my review to let others know the shipping time. The seller was outraged that the feedback was not positive and was able to get eBay to remove the feedback. What good is the eBay feedback rating if sellers can alter it at will? The eBay consumers need to be aware that eBay FEEDBACK RATINGS ARE NOT ACCURATE. In another instance, I bought and paid for an item thru eBay and the seller never shipped the item. I contacted the seller repeatedly and was told it was shipped but I never received anything. I asked eBay for a refund on my account. Instead of getting a full refund, I was given a partial refund by eBay because the monetary exchange rate (US to Canadian) had changed between the time the item auction had ended and the time the refund was given. I have never heard of anything like this. If there is a discrepancy, the difference should come from the seller's account since they are the one who defaulted on the sale agreement. I contacted eBay and they refused to give me a full refund on my account. This is outrageous. How much money is eBay swindling from consumers doing this? BUYER BEWARE!