Bought an item for $2,544 on May 9th, 2020 and returned it back to the seller (with my own money, I might add) on May 11th, 2020 with the information they provided. This item was AVAILABLE for pickup on MAY 12th, 2020 and the item didn't get picked up until May 26th, 2020. This shipping information (that the SELLER PROVIDED) was different than what Ebay had on file. I felt I was doing the right thing by trying to get this item back to the seller, with the information they had provided. They had me ship it back to a P.O. Box (not a house or any other type of dwelling). I was NOT made aware that there needed to be a Signature on this for it to be "CONFIRMED" that it was picked up. I was told by a customer rep from the "High Claims" department that because there wasn't a signature on it THEY COULDN'T CONFIRM that it was picked up. I told them that it went to a P.O. Box that THE SELLER provided, so the only person able to pick up that item was the Seller who owned that P.O. Box along with the tracking number that I provided in a message through their website. I asked what was the difference between getting a signature and picking it up from the P.O. Box? I was told they would have to provide ID to sign, I told them that they would have to provide ID to get mail out of a P.O. Box (which the item was to large to put in a P.O. Box). You cannot just walk up to a counter and say, "May I have the mail out of P.O. Box 813?" without showing Identification. I even sent EBAY a screenshot of it CONFIRMING that the Item was picked up on the USPS website. Not to mention the letter I provided FROM the POSTMASTER of that Post Office saying, Yes the item had been picked up! I have went above and beyond to provide SOLID EVIDENCE that the person has not only the item, but my $2,544 of my HARD EARNED money that I spent on it. Here it is July 19th, 2020 and Ebay still refuses to refund me the money, all because I didn't have a Signature. However, I have provided all the NECESSARY information TO SHOW that THE SELLER HAS THE ITEM!!! The Representative told me that they pretty much STOLE $2,544 from me LEGALLY because there was NOTHING they could do, all because it didn't have a Signature! I'm saddened/upset that a company who SUPPOSEDLY "VALUES" Customer Satisfaction but is doing NOTHING to PREVENT people from STEALING and pretty much IS CONDONING IT!!! The Company needs to RE-EVALUATE their policies and take every Situation differently and NOT just under an "UMBRELLA" Policy!!!