I made several attempts to contact a human-being since Ebay's automated system was of no use in resolving my issue. I had purchased several idems that never arrived and/or was defective, but they were not listed on my purchase history list. Despite my repeated requests to speak with a human-being for help, I was never contacted by anyone. But was only emailed useless automated messages. Nor was anything done to resolve those missing and defective idems. Therefore, I'm done making purchases with Ebay altogether... I also plan to contact another source regarding thievery and fraud. Or, why wouldn't they provide a live-person when their automated system fails???