I ordered a telescopic chainsaw/ hedge trimmer from this company on 17 May they took the £164.97 payment the next day. I was aware at the time that the item was out of stock, however I received a confirmation of my order. Two weeks went by and I heard nothing, sent an email and was told item was expected on 15 June. Rang on 16 June to ensure delivery but was told item was still out of stock and not expected until either 22 June or 26 June but not sure. I cancelled my order and requested a refund. Despite numerous calls and emails, nearly 14 days later I have still not received a refund. They have tried to fob me off by saying it has gone to PayPal despite the fact I paid by debit card. My last email informed them that legally the refund must be with me by 14 days, after which I will take further action. I read that previous contributors have mentioned one of the directors but there are two the main shareholder is David Charles Hatchard who actually owns 90% of the shares.... So he is your go to guy!