I have never come across such and unhelpful company in my entire life. All I wanted to do was spend money with them buying spare parts for one of their machines. I was told I couldn't because I did not buy it from them originally and they could not tell me where I could purchase parts. I suspect this is a company that just sells cheap imports to maximize their profits and gives no after sale support. It's all about looking good on the internet and to hell with the customer once they have your money. I am faced with the prospect of buying a new machine because I cannot carry out simple repairs for lack of spare parts. Shame on you Eckman your after sales service is total rubbish. Don't buy unless you are prepared to throw the equipment away when it has a fault. Other manufactures are more expensive but you can repair them when they go wrong. Save your money don't buy Eckman products.