Goods ordered 01 July not yet delivered on 11 July. Eckman Customer Service said on different dates goods despatched on 02 July then 03 July and finally not despatched at all and would have to contact the "warehouse". Eckman use Yodel as carrier. Yodel are reputable and on receipt of goods for despatch immediately send a tracking reference by email to the customer waiting for delivery. So if there is no tracking reference from Yodel you will know that the goods have NOT been despatched. Online payments to Eckman are received by "Direct Response Fulfilment plc" which is the "warehouse " and is based in Sittingbourne. Eckman Customer Service play the game that to answer any question they will need to contact the "warehouse". When asked to telephone or email back with an update Customer Service never do so the customer has to initiate contact yet again. I will post further reviews until this is resolved. Tommy.