Initially attempted to buy a spare part for an existing 4in1 multi-tool - which has given good service, but is now unusable. Was advised to get it repaired locally ! Reluctantly decided to buy a new unit for £180, including next day delivery. When the product failed to arrive I called Customer Services and was assured that it had been shipped on Monday but would not arrive until Thursday or Friday, and was offered a refund of 1 day delivery costs. The unit actually arrived last Friday, in a package which showed it was shipped on Thursday ! Anyway, I was pleased - until I checked the engine, only to find that it was impossible to remove the fuel cap because it is jammed under the air filter cover. It seems an incorrect fuel tank may have been fitted. I called the telephone number for Customer Services given on the paperwork. This turned out to be the Order Line, so I was re-directed to the Customer Services line, which announced "The office is now closed". No problem I thought, so I sent an email to sales@eckman.co.uk, which promises a 24hr response. Forget that - nothing so far - so I called the paid for Customer Services line this afternoon. Surprise, surprise, "This office is closed" is the only response. I then called the Order line but they refused to give me any assistance. Sounds like a Company going bust to me !