I ordered a 9ft telescopic hedge trimmer on 8 July and paid the express delivery fee expecting to take delivery the next day. However, after staying in all day nothing turned up. I immediately contacted Eckman by email that same day. I waited a couple of days for a response to my email but did not receive one (despite the advertised response time of 24 hours). I contacted customer services on Saturday the 11th by telephone. The operative I spoke to could not explain why I had not received my order. He said my order would be delivered on Monday 13th and that he would refund the express delivery fee. I waited in all day Monday and suffice to say, my order did not turn up! I have emailed Eckman again asking for an explanation and when my order will turn up. Unfortunately, I don't hold out much hope for a reply. Looking at the reviews on this forum, Eckman do not appear to be big on customer service. I wonder if it is time to contact BBC Watchdog to investigate on our behalf.