i ordered a 10 foot telescopic ratchet tree saw and pruner on 14th June via the internet and received a sales confirmation order. I then received an e-mail to say it was 'out of stock' until the week commencing 22nd June. I have heard nothing since. Their web site says they aim to respond to e-mails within 24 hours. I e-mailed on 12th July (sunday0 but by 1630 on14th july I have heard nothing. Their phone line is an 0844 number at 5p per minute. I rang twice on Monday 13th. The first time I was number 14 in the queue and after 5 minutes was down to number 9. I gave up and thought I would ring back later. I have rung again twice since then and again ended up in a queue as number 10 7 11 and rang off after 10 minutes. Their catalogue gives a customer service line as 0203 455 0497 open (so it says0 0900 to 1700. I rang at 1630 on Tuesday 14th and eventually received the message ' our offices are closed'. This seems to me to be a company who think that they are doing their customers a favour. I will not deal with them again and would advise others to steer clear of them. I will nominate them for a 'Ryan Air award'!