An update on my earlier review. I have finally managed to contact Eckman Customer Services today, on their paid phone line. I have been advised that they are not aware of a general problem with the EKPMT02 multi-tool system, and have promised to deliver a replacement item, and collect the old one on Friday. They assured me they will check that it does not have the same fault as the original. When I asked why I had not received a response to my email sent last Friday, I was told that they have a backlog of over 1000 emails to deal with. Let's see what happens on Friday !